General Training Task 1 — Letter
Formal Letter — To a Stranger or an Organisation
Dear Sir or Madam. No contractions, no phrasal verbs, and every bullet developed.
- 1ComplaintFormal
You bought a piece of electrical equipment online and it arrived damaged. Write a letter to the customer services department of the company.
In your letter:
- give details of your purchase
- describe the problem with the equipment
- say what you would like the company to do
- 2Request for informationFormal
You are interested in taking a part-time course at a college in another city. Write a letter to the admissions office.
In your letter:
- explain what course you are interested in and why
- describe your current qualifications and experience
- ask for the information you need in order to apply
- 3Complaint to an authorityFormal
Building work near your home has been causing noise late at night. Write a letter to the local council.
In your letter:
- explain where you live and what the problem is
- describe how the noise has affected you
- say what action you would like the council to take
- 4ApplicationFormal
You have seen an advertisement for a part-time job at a local museum. Write a letter to the recruitment manager.
In your letter:
- explain which position you are applying for and where you saw it advertised
- describe the relevant experience and skills you have
- say when you would be available to start and to attend an interview
- 5ComplaintFormal
Your bank has charged you a fee that you believe is incorrect. Write a letter to the bank.
In your letter:
- give details of your account and the charge
- explain why you believe the charge is incorrect
- say what you would like the bank to do about it
- 6ComplaintFormal
A flight you booked was cancelled and you were not offered a suitable alternative. Write a letter to the airline.
In your letter:
- give details of the booking and the cancellation
- explain what happened and how it affected your plans
- say what compensation you expect
- 7Complaint about a hotel stayFormal
You recently stayed at a hotel for a work trip and were dissatisfied with the service you received. Write a letter to the hotel manager.
In your letter:
- explain why you were staying at the hotel
- describe the problems you experienced
- say what you would like the manager to do about it
- 8Applying for a part-time jobFormal
You have seen an advertisement for a part-time job at a local sports centre. Write a letter to the manager applying for the job.
In your letter:
- explain why you are interested in the job
- describe the relevant experience and skills you have
- say when you would be available to start and to work
- 9Faulty item bought onlineFormal
You bought a piece of equipment from an online shop, but it does not work properly. Write a letter to the company.
In your letter:
- give the details of the item you bought
- explain what is wrong with it and what you have already tried
- say what action you want the company to take
- 10Enquiry about an evening courseFormal
You would like to take an evening course at a college in another town. Write a letter to the college.
In your letter:
- explain which course you are interested in and why
- ask about the timetable and the cost
- ask what qualifications or experience you need to join